REFUND & CANCELLATION POLICY

Travel arrangements will change at any time, and you might be entitled to a refund for your reserved plane ticket as well as other associated benefits like luggage or seat charges. This website has information that will help you determine whether you are eligible for a refund for air fares or services related to scheduled flights.

Is There Some Way For Me To Get A Refund?

In the following conditions, passengers are entitled to a refund of their fare and/or related fees.

Flight Cancellation – If an airline cancels a flight for some reason and the passenger does not want to fly, the passenger is entitled to a refund.

If the airline makes a drastic schedule change and/or drastically delays the trip and the customer decides not to board, the customer is entitled to a refund.

• The Department of Transportation hasn’t defined what a “big delay” is. The length of the wait, the length of the trip, and your personal circumstances all play a role in determining whether you are eligible for a refund. The DOT decides if you are entitled to a refund after a long wait on a case-by-case basis.

Change in Service Level-If a passenger is forced to change to a lower service class, he or she is entitled to a refund. 

Extra Service Fees-If a passenger is unable to use an optional service (for example, luggage charges, seat changes, or in-flight Wi-Fi) due to a flight delay, error, schedule change, or a case in which the passenger was wrongly refused boarding, the passenger is entitled to a refund of the fees charged for the optional service.

• Note: You must contact the airline if you have booked an extra service that does not run or is not available on a flight in order to receive a refund.

Baggage Fees-If a traveller pays a baggage fee and the airline determines that his or her luggage is lost, the passenger is entitled to a refund.

• Airlines can decide whether a bag is technically missing using a number of procedures. Many airlines can record a missing bag anywhere from five to fourteen days after the flight, but this varies by airline. The DOT will take action against an airline if it refuses to consider a misplaced bag after it has been missing for an unacceptable amount of time.

Passengers who purchase fully refundable tickets are entitled to a refund if they do not use the purchased ticket to complete their journey.

Travelers are not entitled to refunds in the following scenarios, but rather in very restricted circumstances:

This item is non-refundable. Fares-Passengers who buy non-refundable tickets are not entitled to a refund until the airline agrees to do so , cancels a flight or makes a major schedule change.

Passengers who buy non-refundable tickets but are unable to board due to personal reasons such as illness or arriving late at the airport are not eligible for a refund.

Unsatisfactory Service-A passenger who is excited to fly but has a bad experience with an airline or a flight is not eligible for a refund. Bear in mind that although airlines are not required to grant refunds for non-refundable fares, they are free to do so or issue a credit or travel voucher for future usage. Airlines must also keep their promises, and in some cases, they may be able to provide passengers with rooms or other amenities that they are not entitled to. To request additional accommodations or services, contact the carrier directly.

Within 24 hours of making a reservation, you can cancel your ticket booking or purchase.

Airline tickets bought at least seven days prior to the flight’s departure date and time must be one of the following:

• Allow passengers to cancel their reservations and receive a complete refund or a free ride for up to 24 hours.
• Allow passengers to book a flight (put it on hold) at the quoted price without having to purchase a 24-hour ticket.

Airlines are unable to have both a hold and a refund at the same time. Study the airline’s location before buying a ticket. Because when a traveler would pay for a reservation, the airline must give the passenger the option to cancel the payment and the reservation within 24 hours and request a full refund. Airlines are allowed to keep a reservation for 24 hours or offer a refund to passengers within 24 hours of making a reservation, but they are not authorised to make free adjustments to the fare.

How quickly will the airline, travel agent, or online travel agency be able to issue a refund?

When a passenger is due a refund, the airline, travel agent, or internet travel company must process the refund within seven business days if the payment was made by credit card, and within 20 business days if the payment was made by cash or check.